baji line's Privacy Policy

This privacy policy applies to all users of the baji line platform. When you create an account on baji line, log in, play games, or use any service, the terms of this policy apply automatically. Continuing to use our services means you accept all provisions of this policy.

baji line believes that protecting user privacy is a fundamental responsibility. This policy has been prepared in line with our Terms and Conditions and both documents should be read together.

This policy has been written in Bengali with Bangladeshi users in mind. In the event of any ambiguity arising from translation, the original Bengali text will take precedence.

1.1 Registration and identity verification information

When creating an account on baji line, the information you are required to provide includes:

• Full name (as per national ID card or passport)
• Date of birth (age verification: for 21+ age requirement)
• Mobile number and email address
• Residential address (up to division level)
• Preferred username and password

This information is collected primarily for identity verification, fraud prevention, and account security.

1.2 Financial transaction information

baji line processes deposits and withdrawals through bKash, Nagad, and Rocket. The following information is recorded during these transactions:

• Mobile banking number (from which the transaction is made)
• Transaction amount, date, and time
• Transaction ID or reference number

We never collect and never ask for your mobile banking PIN, OTP, or password. If any third party asks for this information, it is not from baji line.

1.3 Automatically collected information

When you use baji line, some information is collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location (up to district level)
• Session duration, pages visited, and click patterns
• Cookie and local storage data

This information is used for troubleshooting technical issues, security monitoring, and improving service quality.

2.1 Service operation

The purposes for which baji line uses your information are described below:

1. To create, verify, and manage accounts
2. To process transactions and maintain transaction history
3. To apply bonuses, VIP benefits, and promotional offers
4. To provide customer support and resolve complaints
5. To detect and prevent fraudulent activity

2.2 Communication and notifications

Using the mobile number or email you provided, baji line may send the following types of communications:

• Transaction confirmation messages
• Account security alerts
• Promotional offers and bonus notifications (you can turn these off if you wish)
• Notices regarding service changes or policy updates

If you do not want to receive promotional messages, you can let us know via live chat at any time.

2.3 Implementation of responsible gaming policy

baji line analyses user gaming behaviour to identify potentially problematic gaming patterns. This is part of our Responsible Gaming Policy. Where needed, users are given the option to voluntarily take a break or set limits.

3.1 Information is not shared

baji line never sells your personal information or provides it to third-party marketing organisations. The sole purpose of our data collection is to provide you with better service.

3.2 When disclosure of information is mandatory

In the specific circumstances below, information may be disclosed due to legal obligations:

• Upon a lawful directive from the relevant authority under applicable laws of Bangladesh
• To assist in investigations of financial fraud or money laundering
• In accordance with a court order or summons

Even in such circumstances, only the minimum information required by the relevant authority is provided.

3.3 Payment processing providers

Limited information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. This information is used solely for the purpose of verifying transactions, and the privacy policies of these providers apply.

4.1 Technical security

baji line maintains industry-standard security measures to protect user data:

• SSL (Secure Socket Layer) encryption: all communications on the website and app are encrypted
• Password hashing: no passwords are stored in plain text
• Regular security audits and vulnerability testing
• Automated alert system for suspicious login attempts
• Physical security controls at data centres

4.2 Your responsibility for account security

Alongside technical protections, your own caution is also important:

• Use a strong and unique password
• Do not share your login details with anyone
• Avoid sensitive transactions on public Wi-Fi
• Log out properly after using your account
• If you notice any unusual activity, notify us immediately

If any unauthorised activity occurs using your account details, contact our support team promptly.

5.1 What cookies are and why they are used

Cookies are small text files stored in your browser. baji line uses cookies for the following reasons:

• Essential cookies: to maintain login sessions and keep the site's core functionality running — without these the site does not work properly
• Functionality cookies: to remember your language preference and settings
• Analytics cookies: to understand which parts of the site are used most and to make improvements

5.2 Controlling cookies

It is possible to disable cookies from your browser settings. However, disabling essential cookies may mean some site features are unavailable, such as maintaining a login session. Most modern browsers offer cookie management options that can be changed from the settings menu.

6.1 Retention period

baji line does not retain your information longer than necessary. As a general rule:

• Information for active accounts is retained for as long as the account is active
• Transaction records are kept for a specified period in compliance with financial regulations
• When an account is closed, most personal information is deleted, though some information may need to be retained for a set period for legal requirements

6.2 Request to delete data

When closing your account or at any time, you may request that your personal information be deleted. To make this request, contact us via our 24/7 live chat or email. Information that falls under legal obligations may not be fully deleted but its use will be restricted.

7.1 Right to view and correct information

You have the right to view any information held in your baji line account and to request correction of any errors. Some information can be changed directly from the profile section of your account. For other matters, a request can be sent to our support team.

7.2 Right to opt out of marketing communications

If you do not want to receive promotional emails or messages, use the unsubscribe link at the bottom of any message or let us know via live chat. This will not stop necessary messages related to transactions and security.

7.3 Right to close your account

You may request to close your baji line account at any time. You will be given the opportunity to withdraw any remaining balance before the account is closed. For more details on the account closure process, see our FAQ page.

8.1 Age limit and verification

baji line strictly follows a 21+ age policy. Age is verified at registration and if a user is identified as a minor, the account is closed immediately.

baji line does not collect information from anyone under 21, and any information received from such persons is deleted from the system.

8.2 What guardians should do

If a guardian suspects that a minor is using baji line, they should contact our support team directly. We will promptly investigate that account and take the necessary action.

9.1 Notice of Changes

baji line may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email or mobile number. For minor changes, the update date at the top of the page will be revised.

Continuing to use our services after each change indicates that you have accepted the new policy. Therefore, it is recommended that you visit this page regularly.

9.2 Previous Versions

If you need to view a previous version, please contact our support team. We retain previous versions for a reasonable period of time.

10.1 Privacy-Related Requests

For any questions, correction requests, or complaints regarding your information, you can contact us:

• Live Chat: Available 24/7 through the website or app, with support in Bengali and English
• Email: [email protected]

Our support team generally responds quickly. For privacy-related requests, please include your registered mobile number when submitting your request to make identity verification easier.